Bank Call Center

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Call Center of a Bank:

What is Call Center?

Call center is a place where people call for their problem and call received through automated system and solved by concerned people. All types of product and service provider uses call center to promote their products or services. On the other hand, it used for providing after sales service to its customers. Now days, it is very popular way to reach existing and potential customer from any end of universe. Banks use call center to offer their product to potential customer, new offer to existing customer and after sales service to its existing clients.

Telephone Answering & Call Technique (TACT):

We Must..

Greet the caller

Identify Bank, Dept/Branch & Name

Ask how can we help

Ask for caller’s identity

Speak clearly

Maintain friendly voice

Talk less, listen more

Answer queries (correctly!)

Thank caller for calling

Hang up after caller hangs up

Make a follow-up call

When putting caller on hold..

Mention reason for putting on hold

Ask permission for putting on hold

Give time frame

Thank caller for holding

 

When transferring the call..

Explain reason for transfer
Ask if caller minds being on hold
Make sure someone picks up
Apologize if desired person is not available to talk

When taking message, note:

Caller’s name

Identity

Company’s name

Contact number

Call Centre Company in California, USA:

1 Varshyl Company3071 Muirdrum PlSan Jose, CA 95148

USA.

18325 Valley Blvd. #FLa Puente, CA 91744USA.

Phone: (626) 912-0388

Fax: (626) 913-0791

24-7 INtouch230 North Kenwood StreetSuite #118

Burbank, CA 91505

USA.

@Comm Corporation2041 Pioneer Ct. Suite 204San Mateo, CA 94403

USA

Adante2141 Palomar Airport RoadSuite 200Carlsbad, CA

United States

aMarketForce,
12930 Saratoga Avenue, B1
Saratoga, CA 95070,
United States of America,Phone: +1 (408) 342-1700Toll Free: +1 (877) 342-1700

Fax: +1 (408) 342-1705

Call Centre Company in UK:

4C Strategies Ltd,Terminal Warehouse,Union Wharf,

Market Harborough

LE16 7UW

Actimax PLC1 Yardley BusinessPark, Luckyn LaneBasildon, Essex, SS14 3GL

VAT No: 706743532

Telephone: 01268 243 900

Fax: 01268 243 999

Freephone: 0800 056 7575

AltaContact Ltd,1 Goldington Road, Bedford MK40 3JYUK

Phone: 0870 870 1699

Bactel,Bourne HouseWhyteleafeUnited Kingdom CR3 0BL

Phone number: +44-20-7961-3502

Bettersense,7-8 UniversalHouse, Pembridge Crescent, Wentworth Street,London E1 7SA BPA,114-116 High StreetHoniton

Devon

EX14 1JPPhone: +44 (0) 1404 44004

Fax: +44 (0) 1404 47210

Call Centre Company list in Bangladesh:

Live Outsource Inc.2/B, Chowdhury TowerRoad No – 12

Nikunjo – 2, Khilkhet

Dhaka – 1229.

BANGLADESH.E-Mail : info@24hourscall.com

Aeon TechnologiesBlock – C, House No: 592/DMalibagh Chowdhury Para,

Dhaka, Bangladesh

Phone No : +88-02-7215259,

Call South Asia,House No.303, Lane No. 4Ground Floor Baridhara DOHS,Dhaka 1209

Bangladesh.

DIAL ManagementHouse # 335,Lane #23,

New DOHS,

Mohakhali, Dhaka-1206.Dial: +880-2-8711083/ 8711184

Concord InfoTech12 A 2/1 Madhobi,Lake city concord

Khilkhate, Dhaka-1229

BangladeshTel:- +8801726152329

+8801726803903

Micromaxsoft126/3, Monipuripara, Gate no-1, TejgaonDhaka-1215, BangladeshPhone : +88 01727152157

Call Centre Company List In Australia:

ACA Research PLY., Inc.Level 5, 121 Walker StreetNorth Sydney, NSW

Australia

Active Voice Asia-PacificSuite 12, Level 24-10 Jamieson Street

Cheltenham, Victoria Australia

AntratelLevel 313/28 Crystal Street,Waterloo, 2017, Sydney,

NSW,

Australia

Call DesignSydneyLevel 3 18-20 Orion Rd

Lane Cove NSW 2066

Phone: +61 2 9425 7000

Melbourne

Level 1, 15 – 17 Queen St

Melbourne VIC 3000

Phone: +61 3 8612 1314

Calling Polska Ltd.ul. Warszawska 67/140-010 Katowice

Poland.Phone: 0048 32 607 09 47

Fax.: 0048 32 204 95 97

Computer Science Corporation, Level 6/Tower B26 TalaveraRoadMacquarie Park, NSW 2113

Sydney, Australia

Phone: +61(0)29034.3000

Fax: +61(0)29034.3999